01. Payment deducted, details not unlocked
If your payment is deducted but your roommate details are not unlocked, you are eligible for a refund. Contact the Roomie team so we can verify the payment and the access issue.
02. Duplicate payments
If you are charged more than once for the same roommate unlock, the duplicate payment will be refunded after verification.
03. Refunds to the original source
Refunds for verified access failures and duplicate payments will be returned to the original payment method used for the transaction. The time taken for the credit to appear depends on your bank or payment provider.
04. Request a refund
Use the contact form to report the issue. Include your register number, payment transaction ID, payment date, amount, and a description of what happened. If you paid twice, include both transaction IDs. Never share your password, UPI PIN, OTP, or full card details.